At The Weekly Find, we want you to be happy with your order. This policy explains when a return, replacement, or refund is available.
1. Eligibility for return or refund
We accept return/refund requests only if the product arrives damaged.
Because of the low-cost, fast-moving nature of our products, we do not accept returns for change of mind, incorrect size/colour selection made at checkout, wrong item received, delivery delays, or general dissatisfaction with the product once it matches the listing and is undamaged.
2. Reporting a damaged item
You must report a damaged item within 7 days of delivery by contacting us at [support email] with:
- Your order number
- Clear photos or a short video of the issue
- A brief description of the problem
3. Resolution
Once your request is verified, we will offer one of the following at our discretion:
- A free replacement of the item
- A full refund to your original payment method
- Store credit for a future order
We do not require you to ship the item back unless specifically requested; in most cases, photo/video evidence is sufficient.
4. Refund timelines
Approved refunds are processed within 5-7 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.
5. Order cancellations
You may cancel your order for a full refund only if it has not yet been shipped. Once an order has been dispatched, it cannot be cancelled and falls under the return conditions above.
6. Non-returnable situations
- Products that arrive undamaged and match the listing
- Change of mind or incorrect selection made at checkout
- Wrong item received (handled as a support case, not a return, at our discretion)
- Delivery delays, where the order is later delivered undamaged
- Requests made after the 7-day reporting window
7. Contact us
For any return or refund query, reach out to us.